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OFFSHORING: FAILING TO MAXIMISE YOUR CUSTOMER EXPERIENCE

WHY THE CURRENT APPROACH TO OFFSHORE TRAINING IS FAILING TO MAXIMISE YOUR CUSTOMER EXPERIENCE

Recent years have seen explosive growth in the offshoring and outsourcing of services to locations as diverse as India, the Philippines, South Africa and Eastern Europe. Whether it be customer service, technical support, sales or back office support, organisations across all industries are actively exploring how offshoring can benefit them and their customers.

This white paper aims to describe what the main communication challenges are for the industry with a specific focus on offshoring in India and how, by developing the communication skills of your offshore personnel, you can deliver a world-class service and maximise your customer experience.

Who is this White Paper aimed at?

  • Human Resources Professionals
  • Learning and Development Teams
  • Customer Service Professionals
  • Operations Directors
  • Talent Management
  • Senior Leadership

DISCOVER WHAT THIS WHITE PAPER INCLUDES

  • Offshoring: Where are we now?
  • Communication challenges in offshore call centres
  • The importance of cultural and communication skills
  • A new approach to training
  • Base language challenges
  • Accent and clarity
  • The important role of the coach
  • Help is at hand

TAKE A LOOK INSIDE THIS WHITE PAPER

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Absolutely. Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have any questions about how to develop your employees to communicate globally.
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